Hey, ecom folks

The new Customer Service & Support metrics map is now available for you.

57 metrics with description, formula, example and tags
76 tactics to boost metrics
85 possible causes of metrics worsening
399 questions that will lead you to insights

⚡️The map helps you to:

Increase customer satisfaction
Optimise the process of resolving queries
Improve support team workload planning
Reduce time of request resolution

💁🏼‍♂️ For whom: Customer Support

🗂️ Source: Customer Support Experts

🧩 Some non-trivial metrics from the map: Forecast Accuracy, Agent Utilization Rate, Response Consistency, Auto-Resolution Rate, % of Service-to-Sales

Check it now – https://datmark.gumroad.com/l/jetmetrics-lite-lifetime

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Current state of JetMetrics Lite:
12 sections | 633 metrics | 1226 tactics | 1238 causes

What’s next?
The next map with Operational metrics will be ready by June 11.

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Stay tuned
Dmitry from JetMetrics

🍓 4 important updates

😱 You asked, we did. 432 metrics map now in Miro

🤪 376 metrics in 7 maps + new CRM map

🥹 324 metrics in 6 maps are ready

🫠 5 maps with 276 metrics in PDF for free

See all posts from Dmitry Nekrasov